PRENTICE, D. E.; ROSTRON, D. A. . Engendering customer care and complaints handling in Government real estate companies in the Caribbean: change from below through action research.. Action Learning and Action Research Journal, [S. l.], v. 30, n. 2, p. 49–82, 2024. Disponível em: https://alarj.alarassociation.org/index.php/alarj/article/view/413. Acesso em: 14 may. 2026.