Using Action Research in Practice: Project and Knowledge Management Studies


  • Stephen Mark Duffield University of Southern Queensland


Action research, Mixed methods, Knowledge management, Project management, Lessons learned


The aim of this paper is to describe a direct and personal account of the issues and challenges that occurred in three action research projects that were part of a doctoral research programme. The action research cases were carried out in various government organisations and were researching the application of a Systemic Lessons Learned Knowledge (Syllk) conceptual model. The focus of the paper is on the general methodological issues and problems of action research. The author hopes that readers will benefit from the direct and transparent account of the practical problems encountered in the studies.

Author Biography

Stephen Mark Duffield, University of Southern Queensland

Stephen is a University of Southern Queensland Confirmed PhD Candidate and has a research interest in organisational knowledge and lessons learned. Stephen has 35 years experience with both public and private sector organisations with a major focus on program management, governance, risk and safety management.